Both your Order Notification and your Shipping Confirmation emails have active links that take you to UPS or USPS tracking information. If you have a J. Stockard account, you can also go to your Account Login and find the order on your account page. The information here in the same information our customer service team will use if you call / email. (Please note, for our Economy Shipping you may track your package at UPS for the first 24 to 36 hours after shipping. The USPS tracking link in your email usually acitvates in 36 to 48 hours.)

If you contact our customer service team, we can help you amend an order already placed. If your order has already shipped, we will ship the additional products, usually at no extra shipping cost to you.

If an order has not yet been processed, we can sometimes combine them. Please call or email to see if we can combine your orders.

If you contact us, we can attempt to cancel your order. If it's already shipped, we will help you return it once it arrives.

For US orders, all orders over $100 ship FREE via our Economy Shipping service. Orders under $100 are just $5. We also offer upgraded UPS services at very reasonable rates. Please check our Shipping Policy and Rates for all the details about domestic and international shipping options.

Yes, we have many happy international customers! Enter your international address at checkout to see shipping options.

We accept ‘no questions asked’ returns of like-new, resaleable merchandise, within 90 days of the original purchase:

• If the return is made within 30 days of the original purchase, we provide a refund of your purchase price, exchange for other merchandise or a store credit, whichever you prefer.
• If the return is made between after 30 days, we provide a merchandise exchange or store credit.

If you wish to return an item or find an error in your order of any kind, please visit our returns portal.

We hope this never happens, but it occasionally does. If you receive a product that is broken, defective, or the wrong item, we want to make it right as soon as possible.

If you wish to return an item or find an error in your order of any kind, please visit our returns portal. In the event that you are returning a broken, defective, or incorrect item, we will ship the replacement immediately.

We make it easy to return items. Using our returns portal, you can get a shipping label to send back like-new, resaleable products for a refund or exchange within 90 days of the original purchase.

Yes, you can exchange like-new, resaleable items for something else within 90 days of purchase. Use our returns portal to select your exchange and get a return shipping label for the item you are replacing. We will ship your replacement when we receive your item.

We accept all major credit cards, as well as PayPal, Apple Pay, and Google Pay.

Yes we do. Many states are now requiring out of state online and catalog sellers to collect sales tax. As a result, J. Stockard is now collecting sales tax in several states.

Please email email with the subject ‘CANCEL MY ACCOUNT/DATA’. We will take the necessary steps to delete your data and confirm by replying to your email. The process may take up to 10 working days to complete.

If you want to update your email, address, or phone number, for example, please contact us.

We appreciate our frequent customers. Through our Frequent FLY-er loyalty program, we offer 3% back in store credit in the form of Frequent FLY-er points on most orders. Visit our rewards page to learn more.

Any J. Stockard Frequent FLY-er (a registered user) can easily create Wishlists. Whenever you are logged into your account, you’ll see the heart-shaped Add to Wishlist button on every product. Add whatever items you want to save for later to your Wishlist by clicking that button. Later, you can quickly add any items to your shopping cart or Gift Registry anytime! Want to keep multiple Wishlists? That’s easy. You can create and name as many custom lists as you like.

Your Wishlists are private but you can easily share your Wishlist with family and friends from the Wishlist page.

You can find our Privacy Policy here.

Our website lists all the items we currently have available to ship. If a catalog item is missing from the website that usually indicates that the item has been discontinued.